What Wellnest collects
Depending on how you use the site or store, Wellnest may collect:
- Contact details: name, email, phone number
- Order details: shipping address, items purchased, order history
- Messages you send: contact form inquiries or customer support messages
- Technical data: device/browser information and cookies (used for site functionality)
Why Wellnest collects it
Personal information is used to:
- Process and deliver orders
- Provide customer support and respond to inquiries
- Send order updates and service messages (transactional emails)
- Send updates, new drops, and offers (where marketing is enabled)
- Prevent fraud and keep the store secure
Email marketing and unsubscribe
If you subscribe to emails/offers, you can unsubscribe anytime using the link in any email.
Order-related messages (like receipts and delivery updates) may still be sent because they’re necessary to fulfill purchases.
Payments
Payments are processed securely through UPayments. Wellnest does not store full card details. Payment information is handled by UPayments under their own policies.
E-commerce platform
The Wellnest store is powered by Ecwid by Lightspeed, which supports checkout, order management, and store functionality. Ecwid may process information required to operate the store.
Who Wellnest shares data with
Wellnest does not sell or rent personal data.
Personal information may be shared only with service providers needed to run the business, such as:
- Payment processor (UPayments)
- Store platform (Ecwid by Lightspeed)
- Delivery/shipping partners (for order delivery)
- Email services (to send order updates and newsletters, if used)
These providers receive only the information needed to perform their services.
How long data is kept
Personal data is kept only as long as needed to:
- Provide services and support
- Maintain business operations
- Resolve disputes or enforce policies
Cookies
Cookies and similar technologies may be used for site and store functionality (for example, keeping items in the cart). If analytics or advertising tools are added in the future, this policy will be updated.
Your choices and rights
- You may request to access, correct, or delete personal information by emailing: support@thewellnestgroup.com
- You may choose to unsubscribe from marketing emails via the unsubscribe link at the bottom of marketing emails.
Updates to this policy
This policy may be updated occasionally. The latest version will always be posted on this page.
